At Road’sEnd our clients satisfaction is paramount. We are lucky to work in a great team to build amazing homes around Southern Vancouver Island.
Recently we had the chance to film some of our new projects including some interviews with the clients we’re building for. Take a look at the video to the right to see what some of our customers have to say about their Road’sEnd experience
Ruth and I first met David Dare in 1998 when we began construction of our nineteen hundreds farm house. We recognized that we had a real gem in David and his crew in restoring our home. Originally we had hired another construction management company but this proved unsuccessful and we hired Road’s End Contracting to do the build. The quality of their work was excellent and they kept costs within the budget we had agreed upon.
Since the restoration we have had a guest house, barn and studio constructed with all projects completed on budget. The process of changes and upgrades required careful thought and consideration as our tastes evolved. During this process Road’s End was helpful in developing budgets that we could live with.
In our view the entire process is a journey and it is imperative that the trust is there as the most important pillar of the process. This was and continues to be the case with Road’s End Contracting.
—don & ruth james
I am writing this short note to express my gratitude to you and your team at Road’s End Contracting Ltd. When I requested that you take over the construction of our new home from another contractor, you were placed in a challenging situation. You had no difficulty with the various authorities as well as the sub-trades.
It was such a joy to have a very qualified foreman on site at all times that saw to it that not only your team was working in harmony, but also the sub-trades were being followed up on and there was co-operation to ensure that the trades could get their work done in a timely fashion. It was evident that all if your employees had respect for David.
The quality of work done by Road’s End was very good. From the site foreman to the person doing the floor and window protection and cleanup was excellent.
—brian & judy
We would be glad to give you our insight to our first home build. Ours was probably a little different as we did not live in the area and had to fly in once a month or so for updates and major decisions. We felt our team of DB3 Design, Road’s End Contracting and Nygaard Interiors was top notch. Ours turned out to be a difficult build. Our waterfront property turned out to have an underground stream running through it and over the years had been filled in with logs and rubble which did not make for a clean base for building on. Consequently we had to clean all of this out and do an engineered fill in order to create a good base to build on.
—kathy miller & bill andreiuk
When Bob and I decided to purchase an old house and renovate, David Dare and Road’s End was the first company we thought of.
David’s team had previously built a home for me in the past: a townhouse unit in a heritage restoration project in Dragon Alley in Chinatown. Each of us purchasers in this project made changes to the plan at the blue print stage so that no two units were alike, which meant many details and alterations that needed to be kept straight and they were!
Road’s End’s crew handled our many demands professionally and efficiently, while working amid the challenges of downtown heritage construction. It was exciting and a joy to watch his team create quality homes in such difficult conditions. And so, I looked forward to working with David and his crew on our new dream project.
—bonnie light & bob richards
When we first met David Dare a little over a year ago to learn more about Road’s End Contract Ltd and to help us determine if Road’s End was the builder for us, David commented to us that he viewed the contract between builder and client as more of a long-term relationship, like a collaborative partnership, with other specialists contributing to the relationship when and as required. He was right.
When people ask us about our experience building a new home from scratch, the first thing we say to them is the relationship you have with your builder is the most critical factor. When they ask us about our client/builder relationship with Road’s End, the top 3 things we name are:
Responsiveness – We always felt looped in, consulted, educated and secure. We knew that Road’s End would let us know what we needed to know, when we needed to know it. When we needed their advice or consult, they were there with ideas and thoughts that made sense and were practical to implement. They gave us options and worked through them with us. And above all, they didn’t keep us wondering or waiting for a response. Road’s End got back to us promptly, with all of the info we needed to know.
Ethics and Integrity – People judge a team by the character of their leader. David Dare’s honesty and openness gave us confidence in the process as we moved along. We trusted him and his team completely. We came to respect his crew for their knowledge, expertise, diligence and candor. We knew that all elements of the build would be completed to the highest standards.
Consistency – David told us that he likes to keep the same foreman on the job from start to finish. This was a critical element in the building of that aforementioned collaborative relationship. It was so reassuring to know that “Peter and the boys” would be there whenever we arrived, always ready to talk with us about what they were doing. We also appreciated that the sub trades they engaged were well known to them (and when they were not we were told, See, “Ethics and Integrity” above) and were used to working with your team. This gave us even more confidence that the build would be done right.
I am a Human Resources professional and one thing I remember from our first meeting with David Dare was that his crew seemed genuinely happy to see him when we arrived at one of their work sites. This said volumes to me, and was a major factor in our decision to contract with Road’s End to build our home.
I can now add that even our neighbours were happy to see David and his team. Since we have moved in, I’ve heard their stories about less than careful builders who incurred their anger. Not so with Road’s End. In fact, they are recommending Road’s End to prospective purchasers/buyers at every opportunity. And we are doing the same. It would be our sincere pleasure to see Road’s End building a new home in our neighbourhood.
—fred & mel herman