When we first met David Dare a little over a year ago to learn more about Road’s End Contract Ltd and to help us determine if Road’s End was the builder for us, David commented to us that he viewed the contract between builder and client as more of a long-term relationship, like a collaborative partnership, with other specialists contributing to the relationship when and as required. He was right.
When people ask us about our experience building a new home from scratch, the first thing we say to them is the relationship you have with your builder is the most critical factor. When they ask us about our client/builder relationship with Road’s End, the top 3 things we name are:
Responsiveness – We always felt looped in, consulted, educated and secure. We knew that Road’s End would let us know what we needed to know, when we needed to know it. When we needed their advice or consult, they were there with ideas and thoughts that made sense and were practical to implement. They gave us options and worked through them with us. And above all, they didn’t keep us wondering or waiting for a response. Road’s End got back to us promptly, with all of the info we needed to know.
Ethics and Integrity – People judge a team by the character of their leader. David Dare’s honesty and openness gave us confidence in the process as we moved along. We trusted him and his team completely. We came to respect his crew for their knowledge, expertise, diligence and candor. We knew that all elements of the build would be completed to the highest standards.
Consistency – David told us that he likes to keep the same foreman on the job from start to finish. This was a critical element in the building of that aforementioned collaborative relationship. It was so reassuring to know that “Peter and the boys” would be there whenever we arrived, always ready to talk with us about what they were doing. We also appreciated that the sub trades they engaged were well known to them (and when they were not we were told, See, “Ethics and Integrity” above) and were used to working with your team. This gave us even more confidence that the build would be done right.
I am a Human Resources professional and one thing I remember from our first meeting with David Dare was that his crew seemed genuinely happy to see him when we arrived at one of their work sites. This said volumes to me, and was a major factor in our decision to contract with Road’s End to build our home.
I can now add that even our neighbours were happy to see David and his team. Since we have moved in, I’ve heard their stories about less than careful builders who incurred their anger. Not so with Road’s End. In fact, they are recommending Road’s End to prospective purchasers/buyers at every opportunity. And we are doing the same. It would be our sincere pleasure to see Road’s End building a new home in our neighbourhood.
—fred & mel herman